E-Commerce Manager

An amazing opportunity has opened up in our Marketing Department for an E-Commerce Manager. At Keanes Jewellers we are at the heart of ‘gift giving’ every day. If you are passionate about sales and marketing and are excited at the idea of working within a leading family run Irish business representing exclusive world-famous brands then we would like to hear from you.

This role oversees the full eCommerce operation, ensuring best‑in‑class user experience, strong commercial performance and seamless coordination with internal teams, external partners and brand stakeholders. The eCommerce Manager also supervises the eCommerce team, ensuring high standards in product data, imagery, customer service and order fulfilment.

Job Responsibilities:

1. Website Management & Optimisation

• Reviewing website layout and UX and coordinating with developers to implement improvements.

• Managing platform updates, new features and brand requirements (e.g., Rolex, TUDOR).

• Ensuring checkout security and compliance with best practices.

• Reviewing copy and legal disclaimers for accuracy and brand alignment.

• Analysing traffic and performance metrics to identify opportunities for optimisation.

• Evaluating promotional offers and ensuring correct implementation on the website.

2. Digital Strategy & Growth

• Identifying new marketing opportunities to increase website traffic, engagement and conversions.

• Analysing demographic and SEO trends to inform strategic decisions.

• Conducting competitor research to support continuous improvement and maintain market relevance.

• Monitoring eCommerce trends and innovations to ensure the platform remains competitive.

3. Team Leadership & Operations Oversight

• Managing and supporting the eCommerce team, including:

  • Customer service & order fulfilment

  • Product upload & product data accuracy

  • Product imagery & product recommendations

• Setting priorities, reviewing work quality and ensuring smooth daily operations.

• Ensuring deadlines are met and standards remain consistently high.

4. Cross‑Functional Collaboration

• Acting as the main point of contact for external developers and brand partners.

• Working closely with marketing to align campaigns with website content.

• Coordinating with retail teams to ensure accurate stock representation and product availability.

The ideal candidate will have:

• A degree in Marketing, Communications, IT, Business or a related field (preferred).

• Strong analytical skills and experience working with eCommerce metrics, including GA4and Google Tag Manager.

• Excellent understanding of UX, SEO, digital merchandising and online customer behaviour.

• Experience working with CMS platforms, preferably Shopify.

• Proven experience in team managementand cross‑departmental coordination.

• High attention to detail, strong organisational skills and excellent communication abilities.

Key Skills:

• Expert communication skills, both verbal as well as written

• Creative with a strategic mind set

• Flexible to changing conditions and possessing a high level of integrity

• Professional attitude with clients as well as colleagues

• Strong understanding of eCommerce technologies and digital workflows.

• Knowledge of database creation and management.